Front Office Supervisor at Hotel Indigo

Job Summary: The role of Front Office Supervisor is responsible for assisting the Front Office Manager and coordinates the daily functions of the hotel front desk, night audit, bell persons, hotel concierge and beach services. The Front Office Supervisor works closely with the Front Office Manager, Front Desk staff, Housekeeping and Maintenance departments to deliver exceptional accommodations and customer service to the guests. 

Job Responsibilities: 

• Attend weekly management meetings when required 

• Assist front desk with their duties/ help create their daily procedures 

• Troubleshoot system errors 

• Answer phones and respond to emails 

• View and organize reservations 

• Resolve and/or follow-up on guest complaints or issues 

• Ordering and inventory 

• Responsible for covering hourly shift 

• Communicates with team in daily pre-shift meetings providing direction and information related to that shift 

• Assist with any other reasonable request 

• Welcome guests and visitors to the front lobby of the facility, record their information and choose a room or rooms for them based on their needs 

• Ensure that extra services ordered by the guests, such as alcoholic drinks, entertainment, and food, are properly accounted for and charged on the final bill 

• Communicate with other hotel staff, such as housekeeping or maintenance, when rooms are ready to be cleaned or repaired in preparation for a new guest 

• Keep the hotel lobby area inviting and clean by vacuuming, dusting, setting up welcome supplies and other various duties 

• All other duties as assigned  

Education and Experience: 

• Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs 

• Ability to read, write, speak, and communicate in basic English preferred. 

• Experience in hospitality preferred 

• At least 1 year experience in a supervisory role preferred  

Knowledge, Skills, & Abilities: 

• Detail oriented and thorough  

• Ability to remain discreet and respect the privacy of guests 

• Ability to perform consistent work to the highest of standards 

• Ability to interact with guests in a pleasant friendly way 

• Ability to identify and resolve issues related to position independently 

• Strong attention to detail and ability to meet deadlines 

• Commitment to delivering excellent customer service 

• Ability to convey information and ideas clearly 

• Ability maintain composure under pressure 

• Ability to listen and react quickly to residents’ and guests’ requests in a genuine manner 

• Be organized, proactive, productive, and self-motivated showing a positive attitude