SALARY RANGE
$50,000 - $60,000
POSITION LOCATION
This position is eligible for a hybrid work arrangement. Currently 5 days of on-site work per month are required.
POSITION PURPOSE
The Check Processing Systems Analyst is responsible for maintaining smooth operations of all check processing applications. Works with Microsoft Services to coordinate system upgrades and database maintenance. Provides support to coworkers and clients as necessary. Perform a variety of check processing functions, including setting up daily processing and flow control of daily work. Evaluate, recommends, and implements check systems software, and assists in the development of Check Services strategies and policies. Maintains professional business relations with clients and vendors. Keeps management well informed of area activities. Manages support ticket queue(s), prepares external support communications and fulfills after-hours support.
DUTIES & RESPONSIBILITIES
- Prepare In-Clearings and Returns check files for processing.
- Complete data entry for on checks, keying applicable MICR line information and ensuring clear image quality.
- Perform processing duties related to remote deposit capture process, ATM capture process and X9 files.
- Perform research and lookups online and through the check processing system.
- Balance daily work, cash letters, and/or incoming and outgoing files.
- Create and transmit check image files.
- Perform daily transmissions to clients, Federal Reserve Bank and/or Trading Partners.
- Maintains daily operations of check processing applications and systems.
- Adds, deletes, and updates check systems user information.
- Help in diagnosing and resolving system, database and connectivity issues.
- Participates in disaster avoidance and recovery exercises and keeps documentation current.
- Tests and evaluates software and hardware for reliability and functionality.
- Works with technical staff for troubleshooting system performance.
- Provides suggestions in the development of Check Services strategies and policies.
- Work closely with project managers and business analysts on implementations and the set-up of new clients for Check Services products.
- Conduct client site visits as required.
- Maintain internal and external documentation.
- Reviews and updates all support tickets weekly into the Check Services Queue.
- Manages support ticket queues and reassigns tickets within the department.
- Promotes goodwill and a positive image of the company.
- Assists personnel in other departments to increase understanding of system operations and effectively integrate new technology.
- Keeps management well informed of area activities and any significant problems.
- Ensures that reports are completed accurately and timely.
- Attends meetings as required.
- Ensures that work area is clean, secure, and well maintained.
- Performs miscellaneous projects as assigned.
- Updates technical skills as required.
EDUCATION & EXPERIENCE REQUIREMENTS
- High school graduate or equivalent required. Two years of additional college computer training or an equivalent combination of education, training, and experience required.
- 2+ years of financial institutional experience.
- 2+ years check processing systems or related systems.
- 2+ years of software configuration or system support functions.
REQUIRED KNOWLEDGE
- Knowledge of the financial industry.
- Knowledge of core banking systems.
- Understanding of banking functions, such as teller, membership, ACH, & share drafts.
- Understanding of check processing systems and platforms (e.g., Jack Henry, Fiserv, or similar).
- Understanding of techniques and tools for detecting and preventing check fraud activities.
- Understanding of database management, including SQL or database query languages.
WORKING CONDITIONS
Special
- No hazardous or significantly unpleasant conditions (such as in a typical office).
- Additional hours, including Saturday/Sunday support, as required.
- Occasional overnight travel for business purposes.
- Long duration of computer workstation usage.
- When designated primary or secondary in on-call rotation, available 24/7 via phone or pager.
INTENT AND FUNCTION OF JOB DESCRIPTIONS
Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system.
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive. Supervisors may assign additional functions and requirements as deemed appropriate.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
