Part Time Retail Customer Service Specialist

For CDP (Career Development Program) Participants – 6 Months  

• Collaborates with the CDP Case Manager throughout the program 

• Attends and completes STEPS workshops 

• Successful completion of CDP, the program participant is eligible to apply to Goodwill for a permanent role as a CORE employee in the same position  

• The participant is designated as a Goodwill employee during the program as either part-time or full-time based on the identified type of employment checked above 

Major Responsibilities: 

• Responsible for customer assistance, cash register operation, sales/monetary transactions, opening/closing procedures.  

• To maintain positive customer and employee relations; reporting any problems/complaints immediately to the store manager.  

• To assist with inventory, display, merchandising and placement of stock on the sales floor, stock rotation and markdowns.  

• To assist with picking/straightening up or arranging merchandise and housekeeping tasks (including restrooms) to ensure a neat, clean and safe working environment.  

• To become familiar with and use proper handling techniques and equipment to ensure safe handling of merchandise.  

• To become familiar with and follow store policies and procedures as well as general company policies.  

• To be aware of possible damage, theft or potential safety hazards, report observations immediately to the store manager.  

• Follows and enforces all company procedures.  

• Performs other duties as requested.  

Responsibilities may be added, deleted or changed at any time at the management's discretion, formally or informally either orally or in writing. 

• Knowledge of general arithmetic (adding/subtracting) is required 

Preferred Qualifications 

• Retail sales and /or cash handling experience strongly desired 

• Basic ability to read and write in English