IT System Support Specialist

IT Systems Support Specialist

Title: IT Systems Support Specialist

Department: Information Technology

Position: Full Time

Exempt Status: Non-Exempt Hourly

About CDS Logistics: At CDS Logistics, we are specialists in last mile delivery services for kitchen cabinets, windows, doors, and appliances. We service our customers through a nationwide network consisting of over 80 locations making over 1 million deliveries annually to homes, job sites and retail locations. Our team-oriented approach, together with our proprietary technology, enables us to exceed our customers’ expectations.

We are not perfect, but we try to be. We hold ourselves to the highest standards, ensuring every customer is treated with respect and every order handled as if it were our own. We support our team members to ensure their career success with training programs, accessible leadership, and ongoing talent development.

Our Mission: “Creating Customers by Servicing Customers”

Our Guiding Principles:

1. Respect for others

2. Can do attitude

3. Solve customer concerns immediately

4. Treat customer's orders like they are our own

5. Culture of continuous improvement

About the Job

CDS Logistics is seeking a dynamic professional to join our team as an IT Systems Support Specialist in the Corporate Headquarters located in Baltimore, MD. As an IT Systems Support Specialist with CDS Logistics you will ensure the smooth operation of the company's IT systems by providing technical assistance to both internal and external users, managing assets related to barcode scanning and printing, assisting with software implementations, and offering end-user training and support. The critical path for this role includes providing comprehensive support for IT systems, managing software implementations, overseeing asset management, assisting with training development, offering user support, and ensuring system security, all contributing to the smooth functioning of the company's IT infrastructure and operational success. These tasks collectively ensure the effective management and support of the company's IT infrastructure, contributing to its overall operational success. The primary goal of an IT system support specialist is to uphold the seamless functioning of the organization's IT infrastructure, ensuring minimal disruptions, maximal productivity, and alignment with overarching business objectives and to ensure we are driving business results to meet our organizational objectives, mission, vision, and values always ensuring operational excellence.

Successful applicant will be able to:

• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers, and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating. Work efforts with other employees and organizations.

Essential Job Functions

• Provide support for CDS’ bar-coding software (PC and Handheld) and hardware (scanners and label printers) for our network
• Provide end-user training for CDS’ bar-coding software/hardware
• Manage implementations of various software systems
• Barcode Scanner/Printer Asset Management; which includes, but is not limited to: manage returns and shipments of scanners, tracking shipments, update scanner inventory system, etc.
• Help Senior Support Staff develop training guides and Learning Management System courses.
• Assist end users with level I support tickets; which includes, but is not limited to: Microsoft Office Suite (MS Word, MS Excel, MS PowerPoint, MS Outlook) issues and questions, copier/fax machine issues, multi-line phone system issues, and additional varied client requests.
• Install & Configure Virtual Private Network (VPN) software on external user’s computers.
• Configure communication/mobile devices (ex. phones, iPads).
• Research and identify issues and process failures for daily customer ASN and EDI, automated data transmittals.
• Completion of daily reports and tasks.
• Some Travel for end-user training may be required.

Qualifications

• Minimum of an AA degree in computer-related field.
• Strong customer service skills.
• Excellent communication skills; verbal, written and listening.
• Excellent attention to detail.
• Ability to take and apply constructive criticism.
• Strong organizational skills to handle multiple streams of information.
• Analytical and resourceful hands-on problem solver
• Experience using MS Office Products (Outlook, Word, Excel, PowerPoint)
• Must work well in a team environment and also work on solo projects
• Must be available for occasional overtime or weekend hours

Preferred Qualifications

• Strong MS Excel Skills: VLookup function, IF function, filtering and creation of Pivot Tables
• Certification in one of the following areas; Microsoft, A+, Network +
• Experience Supporting Android Devices

Supervisory Responsibility

There is no supervisory responsibility required in this position.

Competencies

• Ability to troubleshoot and resolve IT issues related to hardware, software, and network systems.

• Strong interpersonal skills to effectively communicate with internal and external users
• Capacity to analyze complex IT problems and develop effective solutions in a timely manner.
• Ability to manage assets, track inventory, and ensure accuracy in all aspects of IT support.
• Capability to work effectively as part of a team, contributing to group goals and sharing knowledge and expertise.
• Ability to manage multiple tasks and priorities efficiently, ensuring deadlines are met and tasks are completed effectively.
• Flexibility to adapt to changing technologies and work environments, staying current with IT trends and developments.
• Willingness to learn and stay updated on new technologies, processes, and best practices in IT support.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear, sit, stand, for 8+ hours per day, use hands to finger, handle or feel; and reach with hands and arms. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The employee must occasionally lift, push, pull and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading, typing and use of wrists, hands, and fingers.

Travel

Occasional travel is expected for this position.

Work Environment

This job operates in an office environment. This role routinely uses office equipment such as computers, scanners, copiers, telephones. This position also operates near a warehouse environment, however only trained personally are permitted to access the warehouse environment while observing all safety procedures.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job