Program Manager

Position:                               Program Manager

Classification:                      Full-time, Nonexempt

Reports to:                           Chief Program Officer

Schedule:                              Onsite

Work location:                    Upper East Side                               

ABOUT US: 

Neighborhood Coalition for Shelter (NCS) helps New Yorkers who have a history of housing insecurity, often compounded by mental health or substance use disorders, to achieve their highest level of independence. We were established in 1982 by faith and community leaders on Manhattan’s Upper East Side who believed that housing insecurity issues is the responsibility of the entire community. More than 40 years later, we are still guided by the principle that neighbors should help neighbors. 

Today, NCS offers an array of groundbreaking housing and supportive services, including counseling, substance use treatment, vocational and educational programs, and employment support, and we are poised for further growth. 

NCS provides New Yorkers who are housing insecure or at risk of becoming housing insecure with a community, and access to the services that they need to thrive. To learn more about our work, please visit Neighborhood Coalition for Shelter (ncsinc.org).

POSITION SUMMARY:

NCS Connect serves individuals who may need services but are currently disconnected from them. We have a presence at free meal programs on the Upper East Side of Manhattan five evenings a week, providing guests with information and referrals for shelter and housing, public assistance, counseling, mental health and substance use treatment, and various other local services.

The Chance to Connect (CTC) program, located on the Lower Level of Madison Avenue Presbyterian Church, offers a space for guests referred from NCS Connect to receive follow-up support and light case management. Here, they can enjoy a respite with coffee, snacks, Wi-Fi, activities, toiletries, and other essentials.

The Program Manager will deliver social work services to support NCS Connect’s mobile information, referral, and case management program for low-income, housing insecure, and at-risk households utilizing community meal programs and visits to CTC, the resource center for NCS Connect clients.

Essential Duties and Responsibilities:

• Work Monday to Friday, 3 days each week, 12 noon to 8 p.m. (On-site at CTC from 12 noon to 5 p.m. and at meal programs from 6 p.m. to 8 p.m.), and 2 days 9 a.m. to 5 p.m. Flexibility with schedule.
• Offer information and referrals to individuals participating in meal programs at Upper East Side locations.
• Provide information and referrals at CTC, including follow-up support for NCS Connect clients.
• Foster a warm, welcoming environment and extend hospitality to program clients.
• Develop and implement, or oversee the implementation of, programmatic activities such as wellness workshops, yoga sessions, and art activities.
• Conduct intake and enrollment and maintain client charts and case files.
• Track program statistics and prepare written reports as needed.
• Provide supervision to program staff and guidance to program volunteers.
• Travel to multiple locations throughout Manhattan.
• Perform other job-related duties as assigned as needed.

Knowledge, Skills, and Abilities:

• Knowledge of community resources preferred.
• Strong time management skills.
• Knowledge of Windows, Microsoft Word, and Excel.
• Proficiency in AWARDS (electronic health records system) is highly preferred.
• Proficiency in written and verbal communication in English; fluency in Spanish is an asset.

Education and Experience/Training:

• Prior experience in social service environment, particularly working with housing insecure, mentally ill and/or chemically addicted individuals.
• Requires a Bachelor’s degree in Social Work or a related field; Master’s Degree in Social Work preferred.

Additional requirements:

NCS is committed to maintaining a safe and secure workplace for our employees and clients. Please be advised that regulatory agencies mandate all potential employees

• successfully complete a background screening process that includes fingerprinting prior to employment. A section of the background screen requires address history for the last 28 years.
• are required to be fully vaccinated against COVID-19. If you are selected for the position, proof of full vaccination against COVID-19 will be required as part of the onboarding process.

SALARY RANGE: $50,000 - $65,000 plus signing bonus

Final salary will be determined based on various factors which may include internal equity, work experience, skills, knowledge, education and/or certifications. 

BENEFITS:

NCS offers a collegial work environment, generous benefits package including medical, dental and vision insurance, paid vacation, sick days, paid holidays, 403 (b) retirement plan, disability, life insurance, and more.

Equal Opportunity Employer

NCS is committed to creating a diverse work environment and is proud to be an equal opportunity employer. NCS does not discriminate on the basis of race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply.