Chief Information Officer

Pacifica Trucks, LLC (a division of Pacifica Logistics Group) is a fast-growing company with ample advancement opportunities. Since our inception in 2004, our talented and valued employees have been committed to providing exceptional customer service through an ecosystem of cutting-edge technologies. We specialize in drayage, container storage, and brokerage services to help build a sustainable and lean supply chain. As a logistics company, we are fully committed to social responsibility, the environment, and the communities we live and work in. One of our major initiatives is to embrace the Clean Truck Program since we are committed to zero emissions and clean air.

We offer 100% COVERED medical, dental, vision, and life insurance, a 401(k) retirement plan, identity theft insurance, reimbursed gym memberships, paid vacations, holidays and sick days, and more for our employees!

Job Summary

The Chief Information Officer (CIO) at Pacifica Trucks, LLC, reports directly to the CEO and plays a pivotal role in shaping and executing the company’s long-term technology and data strategies. This position demands a visionary leader with strong strategic thinking skills and a deep understanding of technology’s role in driving business growth.

AI expertise is essential, ensuring its integration aligns with Pacifica’s objectives and long-term vision. A CIO with these qualifications will harness AI’s potential to foster innovation, enhance efficiency, and maintain a competitive edge in the transportation-drayage sector.

Beyond shaping strategy, the CIO proactively anticipates challenges, mitigates risks, and identifies opportunities to drive technological advancement. This role requires a forward-thinking leader who leverages data, fosters innovation, and enhances customer engagement to realize Pacifica’s vision of a seamlessly connected ecosystem with real-time insights.

A key responsibility of the CIO is to assess current technological needs and craft a strategic roadmap for the next three to five years, with a strong focus on digital transformation and elevating customer service. This includes overseeing IT operations, championing innovation, and implementing digital and data-driven strategies that deliver tangible value to both customers and internal business units. A strong technical background combined with a commitment to operational excellence is critical for success in this role.

Collaboration is at the heart of the CIO’s responsibilities. Exceptional interpersonal skills are necessary to facilitate cross-functional teamwork, address complex challenges, and build consensus. The role involves close engagement with product owners, end users, and developers to ensure accurate data compilation, seamless distribution, and effective maintenance. A pragmatic, results-driven approach is vital to executing initiatives successfully. Additionally, the CIO will work closely with stakeholders to navigate complex challenges, lead change initiatives, and align technological advancements with Pacifica’s evolving business strategies.

The CIO creates and implements the company's information management strategy by performing the following duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Define and lead the company’s technology vision, driving strategic and operational planning to achieve organizational goals through innovation, prioritization, and efficient management of current and future IT initiatives.
• Oversee the development of a portfolio of programs and projects, ensuring alignment with business objectives. Collaborate with senior leaders to address portfolio structure, costs, risks, interdependencies, and strategic benefits, recommending corrective actions when necessary.
• Development of AI Models
  • Training AI Models
  • Testing AI Models
  • Integrate AI Models
• Build strong partnerships with business stakeholders, aligning technical expertise with customer and business needs to deliver cost-effective, agile digital solutions. Create and refine digital experiences that cater to current users while attracting new ones, focusing on seamless customer journeys, trust, and relevance.
• Continuously enhance technical capabilities, introduce innovative ideas, and support the business strategy through solutions that prioritize utility, speed, simplicity, and authenticity.
• Ensure the customer-facing applications and infrastructure meet performance, redundancy, resiliency, scalability, and disaster recovery best practices and standards.
• Provide strategic direction and oversight of the design, development, operation, and support of IT systems and programs that fulfill the needs of the business, including:
  • enterprise architecture management
  • application management
  • security and risk management
  • infrastructure and operations support management.
• Deliver end-to-end accountabilities for all aspects of technology to the business, including escalation points for operational and delivery issues.
• Approve, prioritize, and control the application project portfolio as it relates to the selection, acquisition, development, and installation of major information systems.
• Drive the strategic use of data to achieve organizational goals by leading the design, development, and implementation of data repositories and analytics solutions that predict outcomes and measure performance.
• Develop and communicate business cases and cost/benefit analyses for IT initiatives, ensuring clear project objectives, system requirements, and resource needs. Evaluate and address risks related to IT investments, including staffing, sourcing, and development.
• Set departmental goals, objectives, and procedures while providing expertise to support continuous improvement. Ensure the technology team, tools, and processes evolve to meet technological advancements, industry trends, and organizational and customer needs.
• Oversee the secure operation, administration, and maintenance of the company’s computing and networking infrastructure. This includes developing and implementing Risk Management, Identity/Access Management, Information Security, Privacy, Disaster Recovery, and Business Continuity Plans.
• Manage operating and capital technology budgets, ensuring alignment with approved expenditures for new investments, consulting services, and infrastructure upgrades.
• Review overall contractual requirements and specific process design methodologies for individual projects.
• Manage third-party vendors to maximize partnerships, ensuring clear expectations, accountability for standards, timelines, and budgets, while monitoring contractual obligations. Build strong business relationships critical to project success.
• Foster a culture of IT professionals focused on business alignment, accountability, and continuous improvement. Drive innovation and transformational change while balancing business, infrastructure, budget, and technology priorities.
• Regularly update the CEO and Leadership Team on the performance of technology strategies, innovations, and progress toward strategic goals.
• Meet designated KPIs weekly, monthly, and quarterly, according to Company policies.
• Other tasks and duties, as assigned.

Supervisory Responsibilities

Supervise 1-5 IT department employees, ensuring compliance with organizational policies and laws. Responsibilities include hiring, training, assigning work, evaluating performance, addressing issues, and maintaining team morale and productivity. Oversee resource allocation, team motivation, training, and the department’s overall structure and effectiveness.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions.

Leadership Competencies

Innovation and Vision Setting:

Demonstrated success in driving digital transformations and implementing emerging technologies in dynamic environments. Proactive problem-solver with a track record of setting and achieving performance goals, mobilizing teams, removing barriers, and fostering innovation. Skilled in anticipating trends, developing new capabilities, and promoting a culture of excellence.

Collaborator:

Values clear communication and collaboration, building trust through active listening and open dialogue. Fosters alignment with company, team, and individual goals while accurately assessing dynamics to promote harmony and drive productive outcomes. Embraces an inclusive leadership style.

Results Driven:

Establishes performance standards, providing feedback to drive growth and improvement. Develops and monitors metrics and reporting systems to enhance service, productivity, and cost efficiency. Takes action to adjust priorities, reallocate resources, and collaborate with other areas to ensure timely completion.

Team Leadership:

Provides direct leadership to the team by setting, communicating, and modeling high standards of performance and professionalism, develops and maintains a high level of personal credibility and work ethic with IT staff, demonstrates consistently sound judgment and supportive leadership style, significant experience sourcing and managing contract vendors relationships.

Building Relationships & Influencing Skills:

Demonstrates the ability to collaborate with others, forging and supporting a cross-divisional community of technology professionals to help improve standardization and innovation for both development and delivery, excellent oral and written communication skills, proven negotiation and influencing skills, ability to gain acceptance from team members and sell technology agendas to execute plans and align goals, models inclusive behaviors and leverages diversity to achieve business results.

Education and/or Experience

• Bachelor’s degree in information technology, Information Systems, Computer Science, or Engineering, required. A master's degree is highly preferred.
• Ten or more years of experience leading enterprise implementations, application support, operations, web-based systems, networking and storage methodologies, data analytics, voice and data communications technologies, systems administration, technical control methodologies, portfolio, and resource management within the Logistics, Intermodal, Transportation, or Distribution industries.
• An extensive background/demonstrated track record in managing and overseeing complex and diverse IT operations, preferably in an international environment.
• Substantial demonstrated experience in planning and executing digital strategies and in formulating, allocating, and evaluating major policy, programs, and technology projects. Proven leadership understanding and prioritizing the feedback and ideas from groups of key stakeholders to successfully achieve goals and objectives.
• Capability to carry and execute vision and strategy across the organization to influence key stakeholders (including senior leaders) on the implementation of products and services.
• Extensive prior experience acting in a role equivalent to that of CIO in the private and/or public sector with an impressive track record of being able to work effectively with senior management to develop and implement enterprise architectures and digital strategies that tie information technology to the objectives and goals of an organization.
• Knowledge of advanced data analytics capability for descriptive, predictive, and prescriptive analytics that drive value for the organization and its customers.
• Experience in the application of enterprise information security solutions to improve both business processes and service delivery.
• Excellent planning, analysis, organization, negotiation, and written and oral communication skills, with the ability to understand the implications of evolving business requirements for IT,

explaining complex IT and digital concepts clearly and effectively and formulating and communicating the business value of IT investments, expenditures, and related resources.

Language Skills

Ability to read, analyze, and interpret the most complex documents.  Ability to respond effectively to the most sensitive inquiries or complaints.  Ability to write speeches and articles using original or innovative techniques or styles.  Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.

Mathematical Skills

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability

• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• An excellent team player with collaboration skills, who can foster a cooperative work environment to effectively work with all levels of staff and key stakeholders across the organization.

Computer Skills

To perform this job successfully, an individual should have a working knowledge of the Microsoft Suite of products (Outlook, Excel, Word, etc.). Paycom experience is a plus but not required.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.  The employee is frequently required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl.  The employee is occasionally required to climb or balance. The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions.

While performing the duties of this Job, the employee is frequently exposed to the risk of electrical shock. The employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; fumes or airborne particles; outside weather conditions and vibration. The noise level in the work environment is usually moderate.