Human Resources Manager

Here at the Philadelphia Convention & Visitors Bureau, we are excited about the return of travel and look forward to welcoming visitors from around the world back to our amazing city.  The resilient, diverse, and welcoming nature of our city is what drives us forward, and it’s our talented staff that enables the PHLCVB to continually raise the bar. 

We are currently searching for a Human Resources Manager to join our team. 

POSITION SUMMARY

The Human Resources Manager will run the daily people functions for the PHLCVB.  Reporting to the CFO, this position will be tasked with administering all key functions of the employee experience, including talent acquisition, benefits/compensation, performance management, and employee relations.  The ideal candidate will help to ensure that we attract, retain, and support our team while fostering a passionate, respectful, and inclusive company culture.

PRIMARY DUTIES AND RESPONSIBILITIES

• Performs routine tasks required to administer and execute human resource programs including but not limited to compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development.
• Provides support and guidance to employees & staff when sensitive questions and issues arise; may be required to administer and execute routine tasks in delicate circumstances such as providing reasonable accommodations, investigating allegations of wrongdoing, and terminations.
• Provides day-to-day performance management guidance (e.g., coaching, counseling, career development, disciplinary actions).
• Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
• Provides HR policy guidance and best-practice policy recommendations.
• Assists management with performance concerns, disciplinary action and conflict management issues.
• Conducts exit interviews, summarizes findings, and discusses trends and concerns with senior management.
• Recruits, interviews, and facilitates the hiring of qualified job applicants for open positions; collaborates with departmental managers to understand skills and competencies required for openings.
• Implements new hire orientation and employee recognition programs.
• Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance.

• Oversee and actively participate in organization’s staff engagement committee.
• Help to plan internal events including presentations for staff, volunteer activities, holiday parties, in-office activations.
• Coordinate Monthly All Staff meetings to include scheduling, planning agenda items, ice breaker activities, presentations and seeking feedback on agenda items from Leadership team.
• Implements company-wide rewards and recognition initiatives.
• Assists with special projects as assigned by the CFO and/or CEO.

Education/Experience:

BS/BA in Human Resources, Business Administration or closely related field preferred; Minimum of 5 years’ related work experience with focus on employee relations and company culture. PHR/SPHR, SHRM-CP/SCP, or similar certifications/continuing education preferred.

Required Skills:

• Proficiency with or the ability to quickly learn the organization’s HRIS systems.  Paycom experience preferred but not required.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to work independently and manage multiple tasks, projects, and priorities simultaneously.
• Strong analytical and problem-solving skills.
• Ability to act with integrity, professionalism, and confidentiality.
• Thorough knowledge of employment-related laws and regulations.
• Proficient with Microsoft Office Suite or related software.
• Ability to manage and perform the end-to-end recruitment process, including sourcing candidates, conducting interviews, and facilitating the hiring process.
• Ability to maintain confidentiality and use discretion, where necessary.
• Excellent people skills that promote inclusion, approachability, and open communication.
• Prior industry experience and knowledge of Philadelphia a plus.

The PHLCVB is an Equal Opportunity Employer. We respect and seek individuals of a diverse background and do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.