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About EPP
Endodontic Practice Partners (EPP) is a nationwide partnership of private endodontic practices focused on patient care, clinical quality, and nationwide growth. We empower our practices to keep their individuality and achieve their goals by providing expert business resources and support to achieve their vision. We prioritize relationships and trusted connections that are necessary for an endodontic business to grow and prosper, especially in today’s competitive and evolving healthcare landscape. Endodontic Practice Partners is built on integrity, quality, compassion, and putting the patient first.
Position Summary
The Practice Administrator serves as the business partner to the Endodontist(s) and is responsible for overseeing operations within a dental practice setting. This includes staff management, OSHA/HIPAA compliance, superior patient care and practice business management. This is a management role that requires leadership experience, a strong business acumen as well as effective communication, organizational and accounting skills.
Duties and Responsibilities
- Oversee day-to-day operations, ensuring the practice runs efficiently and adheres to industry standards and regulations.
- Lead, mentor, and support a team of dental professionals, fostering a culture of collaboration, continuous learning, and exceptional patient care and experience.
- Manage the financial aspects of the practice, including billing, budgeting, and forecasting, to ensure profitability and sustainability.
- Effectively manages accounts receivable to ensure monthly goals are met, keeping AR > 90 days at 10% or less.
- Ensure a high standard of patient care by liaising with the team, addressing patient concerns, and implementing feedback-driven improvements.
- Oversee hiring processes, ensure continuous professional development for the team, and foster a culture of excellence and growth.
- Closely monitor the practice schedule to ensure optimal productivity.
- Manage referral marketing and internal marketing initiatives. Build and maintain strong relationships with referring providers, identify areas of opportunity and partner with support coordinator to ensure needs are met. The expectation is that 4 days per month are dedicated to marketing efforts.
- Oversee processing of insurance claims and eligibility verification, including audits to ensure accuracy.
- Posting of insurance payments, including processing appropriate adjustments and refunds.
- Assure EOD reports are complete with accuracy and are balanced.
- Ensure compliance with company policies and procedures
- The PA role is an exempt position. The work schedule is determined by the office hours of operations and may fluctuate. This position is a 40-hour work week minimum.
Supervisory Responsibilities
- Manage practice team in partnership with owner doctors.
- Provide continuous performance management and oversee the annual performance review process.
- Prepare staff schedule to align with doctor’s schedule and business volume.
- Review and approval of employees paid time off and payroll.
- Handle employee relations issues.
