Manufacturing Site Quality Assurance Manager

Position Description: This position is responsible for leading quality deployment with suppliers and ensuring consistent quality of products. Ensuring suppliers manufacturing compliance to quality standards, coordinating field claims resolution, and applying field claims findings to process correction/improvement or design improvements. Activities will include day-to-day support of our quality management function. The top three priorities are: 1. Design, train and monitor compliance to manufacturing quality standards and process controls, 2. Support prompt resolution to field customer claims for defects, and 3. Apply field findings to drive corrections/improvements to internal quality standards and controls, up to product redesign.

Quality Assurance Manager Responsibilities:

Essential Job Functions:

• Essential responsibilities include an enthusiasm to learn all the company’s products, planning, development, and implementation of product quality and process improvement activities within the Trident Solutions
• Maintain and drive project[s] work plan[s]
• Responsible for maintaining all Regulatory product documentation and audit readiness.
• Provide support and guidance to in-house testing laboratory.
• Design, tracks and reports process metrics related to Quality.
• Participates in the design, scheduling, and execution of internal KAIZEN events and 8D reviews.
• Provides quality related training for personnel ensuring that the appropriate level of knowledge is transferred to support the implementation of quality initiatives and work standards.
• Participates in team projects or on information teams that share perspective and direction regarding product quality related issues.
• Responsible for understanding and complying with applicable quality, environmental and safety regulatory considerations.
• Participate in quality improvement initiatives to reduce defects and quality issues and make recommendations to improve the production process based on findings from quality analysis.
• Assists and coordinates process validations and successful implementation of the corrective actions.
• Interface closely with other cross-functional groups such as our Manufacturing, Engineering, Tech Services, Customer Service, Commercial, Sales and Quality
• Utilize basic statistical tools to analyze trends or issues.
• Identify, develop, and implement process controls to meet customer/specification requirements.
• Participate in and support the maintenance of the Quality Management System and Maintain Quality Department business metrics.
• Lead and / or support thorough investigations of quality issues (CAPA’s, Non-Conformances, Audit Observations, etc.) ensuring effective corrective and / or preventive actions occur.
• Participate in cross-functional teams on process control, improvement, and optimization projects; participate in other continuous improvement projects.
• Performs assessments of any given quality system to determine effectiveness and dependability of such system.
• Ensures all quality specifications are met for any given product or procedure and suggests methods to bring equipment and work procedures into compliance with quality control standards.
• Direct support of project activities and all other associated Quality functions
• Assist in investigations, which include interactions with vendors or Supplier Development and Procurement Management for issues associated with raw materials and components.
• This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

Key Competencies:

• Performing all job functions in a safe manner, follow and enforce all Trident Solutions policies and procedures.
• Leading housekeeping efforts and always maintaining a clean and safe work environment in all departments.
• Identifying and immediately resolving personnel and safety issues and assisting with investigations and resolutions of the issues if other management resources are utilized.
• Communicating and working with all personnel to ensure an appropriate quantity and quality of raw materials and work in process inventories are delivered to the appropriate departments as needed.
• Ensuring that all personnel are performing quality checks on material, comparing actual results to specifications, and communicating results in a timely manner.
• Accurate and complete reporting of production and quality data both manually and in computer systems.
• Identifying and implementing continuous improvement opportunities.

Education / Experience Required:

Bachelor’s degree in engineering discipline or equivalent and at least 5 years of work experience in manufacturing required.

Preferred Requirements:

The type of experience required to effectively perform the essential functions and responsibilities of this position are:

• Excellent safety and attendance record.
• Possess excellent problem-solving skills.
• Ability to balance multiple priorities.
• Excellent time management skills
• Must have excellent communication and organizational skills.
• Must be self-motivated and have the ability to drive projects in a cross functional environment with a focus on consumer protection and satisfaction.
• Ability to design and prepare concise reports.
• Ability to read part drawings and use measurement tools.
• Ability to read, analyze, and interpret equipment technical manuals, periodicals, professional journals, technical procedures, ISO Standards, or governmental regulations.
• Skilled in the use of MS Word, Excel, and PowerPoint at an intermediate level
• Strong interpersonal and communication skills
• Additional classwork in management courses and problem-solving techniques such as statistical process control, Lean Manufacturing, FMEA’s, and process mapping

Travel Required:

Up to 10% travel, in support of customer and supplier visits

Benefits – Trident benefit package (medical, dental, vision, etc.) effective on the first day of the month following your date of hire. Participation in the company's retirement/401k plan