Property and Casualty Claim Support Representative

SUMMARY:

The Property and Casualty Claim Support Representative is responsible for the intake and maintenance of claim information, ensuring accuracy and excellent customer service. The P&C Claim Support Representative is also accountable for assigned general office duties and Reception relief, as needed.

ESSENTIAL FUNCTIONS:

• Communicate with all interested claim parties, to obtain sufficient relevant information to create occurrences and claims in the claim system
• Manually initiate occurrences and claims in the claim system, accurately entering all details and information
• Index all pertinent claim documents into document management software
• Print checks issued by adjusters, pair them with supporting documentation and prepare for distribution
• Scan and electronically distribute incoming mail; prepare documents for outgoing mail
• Manage documents related to member renewals, endorsements, and schedules as received
• As needed, perform financial transactions and prepare monthly financial reports
• Assist adjusters with claim functions as requested
• Answer phone calls from members, third parties, and IRCM Claims Representatives
• Create and maintain department spreadsheets and form letters
• Maintain department documents in electronic shared drives
• Provide reception desk relief, as needed
• Perform all actions relating to customers and companies in a manner that will avoid issues involving potential errors and omissions
• Participate in seminars and other training to maintain required licenses and for knowledge and skill development

ADDITIONAL RESPONSIBILITIES:

This job description is intended to describe the level of work required of the person performing the position. Essential functions are outlined; however, other duties may be assigned, as needs arise, or as necessary to support the essential functions. Specific performance objectives may be developed each year to measure the performance of the tasks and functions listed in this job description.

Remote work opportunities vary by location, department, and business need and are subject to change, as needed. Each manager will provide details on any telecommuting opportunities, as well as scheduling, within their department. 

KNOWLEDGE, SKILLS, AND ABILITIES:

• Excellent organizational skills, with a strong and demonstrated attention to detail
• Excellent data entry skills, with a focus on speed and accuracy
• Ability to effectively multi-task, ensuring deadlines are met
• Strong professional phone etiquette, with the ability to effectively manage difficult callers
• Excellent PC skills, with a focus on the Microsoft Office suite of products (Excel, Word, Outlook, Teams) as well as the ability to effectively utilize claim management systems
• Ability to work independently within a fast-paced, changing priority environment
• Self-motivated, with the initiative to prioritize and be self-directed
• Regular and punctual attendance is required
• Ability to communicate effectively, both verbally, and in writing
• Excellent interpersonal skills, with the ability to interact effectively with both colleagues and managers, across all levels
• Ability to promote, and maintain a team environment, willing to find accommodating solutions for our customers, companies, and the Agency
• Ability to successfully adhere to company policies and procedures, as well as maintain strict confidentiality

QUALIFICATIONS:

• 1–2 Years previous commercial insurance industry experience preferred
• Previous property and casualty claim experience, or the ability to train and adapt quickly, required
• High school diploma or equivalent required
• Possess all licenses, as required by the appropriate State Department of Insurance, if applicable, required
• Possession of, or the ability to acquire within one year, an adjuster license, required

WORKING CONDITIONS AND REASONABLE ACCOMMODATIONS:

• Fast-paced, multi-tasking, office environment with periodic high disruption and changing priorities
• Ability to perform approximately 80% sedentary work, exerting up to 10 pounds of force occasionally, and negligible force frequently
• Ability to lift up to 20 pounds occasionally
• Requires operation of a computer workstation, including keyboard and video display
• All requirements may be modified to reasonably accommodate physical or mental impairment