Position Overview:
As a Telephone Sales Representative (TSR), you will be responsible for making outbound fundraising calls to potential donors, engaging in conversations, and soliciting pledges for client projects. FLS is a performance-driven environment with daily goals for each project. This is a work-from-home position that requires a quiet, distraction-free workspace and the use of your computer, USB headset, web camera, and wired internet connection (no Wi-Fi).
Core Values:
- Excellence: We believe in quality results delivered by investing in our people.
- Freedom: We encourage exploration, experimentation, agility, and responsiveness.
- Respect: We believe in trust, empathy, and empowering our employees.
- Teamwork: We embrace diversity, inclusion, and the power of collaboration.
- Transparency: We value open communication and clear decision-making.
- Accountability: We emphasize personal responsibility as the foundation of success.
Compensation and Benefits:
- Paid Training (weeks 1-3 ) at $11 per hour (or state minimum wage, whichever is higher)
- The base wage of $16 per hour after completing 3 weeks of training, with a bonus potential of earning up to $20 per hour.
- A retention bonus of $500 is available after 7 weeks, based on performance.
- Referral bonus program.
- Benefits for full-time employees include paid time off, Retirement with matching, Health – with Health Savings Account, Dental, Vision, Life, and Disability insurance.
Duties and Responsibilities:
- Make outbound fundraising calls to solicit pledges for client projects.
- Follow provided and client-approved messaging on every call.
- Utilize fundraising call structure, appropriate political reasons, and transition phrases as required.
- Use responsive listening to provide appropriate situational responses.
- Meet and maintain project goals and efficiency metrics.
- Occupancy ratio of 85%. (Occupancy = Logged Hours / Payroll Hours.)
- 95% on-time (start of shift and back from breaks and lunch).
- 95% shift adherence/absenteeism.
- Demonstrate exceptional customer service and react quickly to the person being called.
- Accept coaching and counseling with a positive attitude.
- Maintain a professional appearance and behavior.
- Stay focused on the current project and prepare for each call.
- Perform other duties as assigned.
Requirements:
- Must work full-time day shift Monday - Friday, and every other Saturday. Additional shifts maybe required during peak busy season.
- Must work in the continental United States.
- Must own your computer (that meets system requirements), USB headset, web camera, and wired internet connection (no Wi-Fi).
- Must have a quiet, uninterrupted, undistracted workspace to ensure professional interactions with clients. It is a vital requirement and policy to ensure we’re giving our client(s) the most professional experiences when speaking with their clients/members as outlined in our contracts.
- Must pass a background check.