Client Support Specialist I

About this Role:

As part of Office Ally’s Client Services Department, the Client Support Specialist I is responsible for providing Office Ally clients with superior customer support through inbound and outbound phone calls. As a Client Support Specialist, you will play a pivotal role in ensuring Office Ally customers receive a seamless and satisfying experience with our products and services. To be successful in this role will require expert knowledge of Office Ally products, strong problem-solving skills, excellent communication, and a customer-centric mindset with a drive to deliver exceptional support experiences on every interaction. 

Job Duties

• Deliver high-quality, professional, and courteous support to clients via inbound and outbound phone calls. 
• Creates and fosters robust client relationships by understanding the customer’s business needs so that Office Ally’s service and product platforms are fully realized. 
• Diagnose and resolve client issues efficiently and effectively, ensuring minimal downtime and disruption to their operations. This may involve technical problems, account inquiries, or general inquiries about products or services. 
• Develop a deep understanding of Office Ally products or services to assist clients with inquiries effectively, provide guidance on product usage, and troubleshoot issues. 
• Maintain accurate records of client interactions, including inquiries, comments, and complaints, utilizing the Salesforce CRM system.  
• Educate clients on product features, best practices, and available resources to empower them to use the product or service effectively and independently. 
• Gather client feedback on products, services, and support experiences and advocate for necessary improvements or enhancements to meet client needs. 
• Adhere to assigned training and certification timelines, ensuring compliance with expected standards and requirements. 
• Maintains punctual, regular, and predictable attendance. 
• Works collaboratively in a team environment with a spirit of cooperation. 
• Other duties as assigned.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Qualifications

Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Education & Experience
High School Diploma or GED required and 2-3 years of related experience with a demonstrated track record of delivering exceptional customer service. Experience working in a contact center environment is preferred.

Certificates, Licenses and/or Registrations

No certifications or licenses are required for this role.
 

What we offer you:

Whether virtual, in-person, or hybrid, we are on a mission to create a flexible work environment.

We have a dynamic company culture and a fun workforce. We offer paid time off benefits, competitive salary commensurate with experience, and a generous benefits package that includes health, dental, vision, short term disability, employee assistance program, and 401(k) with a generous company match.

If you share our belief that every aspect of your work can lead to a positive outcome this role will provide personal fulfillment and invaluable experience.

We’ve learned that every individual and every team work differently, so we’re embracing flexibility with hybrid roles. We’ll continue creating amazing office experiences for everyday work and the times when we do come together. We’re also embracing a growth mindset to learn together and adjust as we go.

Sound exciting? Apply today and join us!

Office Ally is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.