VP/Regional Manager-Kansas City

If you are looking for a challenging and rewarding career, we'd like you to join our Security Bank of Kansas City team! Our banking professionals receive paid training and ongoing education, opportunities for growth and advancement, great benefits, and use the latest in technology to help make the experience at Security Bank of Kansas City a pleasant one for our staff as well as our customers!

Job Description:

A Regional Manager-Kansas City is responsible for leading multiple banking centers within a region and delivering an excellent experience to current and potential customers.  Employees in this position possess exceptional customer service skills, confidence, multi-site leadership and coaching skills, a strong sales aptitude, attention to detail, and an outstanding knowledge of traditional and emerging bank products and services.  They ensure that the banking centers deliver consistent, prompt, and professional customer experience while focusing on building and enhancing customer relationships to foster long-term relationships. 

Essential Duties & Responsibilities:

The duties include but are not limited to the following:

• Leads a team of 5-12 banking centers to create, execute and meet strategic initiatives. 
• Create market specific business development strategies and activities to grow market share by developing new consumer and business relationships to ensure budgets and goals are met. 
• Entrepreneurial approach to building market share and problem solving.  
• Assemble and lead a knowledgeable team that displays effective sales techniques including, however not limited to, utilizing open ended questions, active listening, and comprehension skills, overcoming objections, and closing.  
• Understands and applies operational policies and procedures that evolve as customer behaviors change and the channel grows.  
• Understands the consumer lending process as it relates to cross-sell opportunities, loan products and interest rates. 
• Properly identifies customers on every interaction using established guidelines and procedures.  
• Provides accurate account information using account security procedures.  
• Recognizes account flags such as: holds, delinquent loans and screen messages before interacting with a customer.  
• Recognizes inconsistencies regarding checks being deposited and account activity.  
• Understands check hold processes and procedures.  
• Must be customer-focused and able to convey information in an enthusiastic and positive manner.  
• Greets customers enthusiastically, provide quality customer service and constantly look for ways to exceed their expectations.  
• Supports individual and enterprise goals as determined by Retail Management.  
• Utilizes system software provided.  
• Promotes honest and open communication throughout the organization.  
• Demonstrates behaviors that are consistent with the bank’s philosophies, objectives, and leadership characteristics.  
• Works with other departments to ensure the workflow or process is providing the best service to the customer. 
• Entrepreneurial approach to building market share and problem solving.  
• Proactively seeks ways to provide financial solutions to new and existing customer relationships to meet or exceed customer expectations. 
• Proficient in determining customer needs, and providing solutions, that may include referring customers to other departments and bank affiliates/partners including mortgage and commercial lending, treasury management and financial advisors. 
• Maintains a strong working knowledge of consumer/business banking products and services to confidently consult with customers. 
• Enthusiastically educates customers on emerging bank technology and existing products and services such as mobile banking and deposits, Online banking, Online Bill Pay, ATM/ITM depository functionality, debit and credit cards, E-statements etc.  
• Accurately and efficiently processes a variety of banking transactions while following proper procedures and safeguarding against fraud and ensures customer privacy.  
• Uses strong and creative decisioning skills and abilities to assist customers; conducts transactions and sales activities with little to no supervision. 
• Actively coach, develop, motivate, and mentor employees to ensure employee satisfaction and a superior customer experience.   
• Actively participates in onsite visits with customers, community groups or events to obtain networking opportunities and promote bank products and brand. 
• Ensures all disclosures, audit standards, security policies and procedures are followed in accordance with Bank policy and Federal regulations.  
• Assists with the training of new employees and provide continuing training for current employees.  
• Facilitates, coordinates and attends various meetings. 
• Spends a minimum of one business day per month in each banking center within the region. 
• May work on special projects as requested by Retail Management. 
• Meets job expectations outlined by Retail Management in the position’s Performance Matrix.  The expectations are reviewed annually by Retail Management and are subject to change.  
• Performs other duties as assigned.

Required Skills & Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Demonstrated ability to use tact, diplomacy, and present a professional personal appearance 
• Ability to put people at ease. 
• Multi-site supervision experience desired 
• Analytical (statistical), organizational, time management, and problem-solving ability. 
• Proven ability to collaborate, solve problems, manage time wisely and work with limited supervision. 
• In addition to possessing the skills necessary to perform the job, the employee must be willing and able to demonstrate these skills by coming to work daily, as scheduled. 
• May be required to become NMLS registered.

Minimum Education & Experience: 

• Associates or Bachelor’s Degree in Business Administration or related field or equivalent experience
• Minimum 5 years banking and previous banking center management experience preferred. 
• Leadership experience with a proven record of business development and associate coaching and development. 
• Excellent verbal and written communication skills as evidenced by the ability to interact face-to-face, using electronic media and over the phone with customers and co-workers in a clear, confident, friendly, and polite manner, using proper grammar and spelling. 

Equipment Requirements:

• Emerging bank technology to include mobile, on-line and ATM/ITM
• Personal Computer / Monitor
• Currency Recycler (if applicable)
• Multi-Line Phone Telephone System
• Voice Mail System
• Calculator
• Copy Machine
• Pneumatic Tube System (including operation of microphone)
• Coin Machine (if applicable)
• Automatic Currency Counter
• Teller Capture Scanner

Software Requirements:

• Proficient with the Microsoft suite of products

Physical Demands and Work Environment:
The physical demands and work environment characteristics described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Physical Demands - While performing the duties of this job, the employee is regularly required to walk, talk, see and hear. The general level of physical activity would be defined as sedentary. The employee is occasionally required to stand and frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms. Some movements of the hands, arms, and wrists may involve repetitive motions. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. Regular attendance and punctuality are necessary and essential functions.
• Cognitive/Mental Requirements - While performing the duties of this job, the employee is required to comprehend and use basic language, either written or spoken, to communicate information and ideas, both simple and complex. The employee is also required to use logic to define problems, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations; also requires use of problem-solving skills including formulating and applying appropriate course of action for routine or familiar situations. The employee may be required to perform numerical operations including basic counting, adding, subtracting, multiplying and dividing or more complex quantitative calculations. 
• Work Environment - While performing the duties of this job, the employee is inside a central heat and air-conditioned office building. The noise level in the work environment is minimal.
   

Other Information:

Accommodations will be made to allow for meeting requirements when it does not place an "undue hardship" on Security Bank of Kansas City.

Statements included in this job description are intended to describe the general nature and level of work performed by the employee(s) assigned to this job. The statements are not intended to be construed as an exhaustive list of responsibilities, duties and skills required.

Security Bank of Kansas City is an Equal Opportunity/Affirmative Action employer.