If you are someone wanting to make a difference in the communities that we serve and join the strongest large bank in Kansas City, then Security Bank of Kansas City has a career for you. In addition to our compensation and benefits packages, Security Bank offers full-time employees 11 paid holidays, rewarding and challenging growth opportunities, generous paid time off and discounted banking services.
Job Description:
A Teller is responsible for delivering excellent service to our valued bank customers, works efficiently, possesses a friendly and outgoing personality, works as a team player, helps solve problems and strives for accuracy. Employees in this position support and service to new and existing Security Bank of Kansas City customers using in-person interactions, and ensure that the banking center channel delivers consistent, prompt, and professional customer experience while focusing on building and enhancing customer relationships to foster long-term relationships.
Job Requirements:
- Understands and applies operational policies and procedures that evolve as customer behaviors change and the channel grows.
- Must be bilingual in English and Spanish
- Understands the consumer lending process as it relates to cross-sell opportunities, loan products and interest rates.
- Properly identifies customers on every interaction using established guidelines and procedures.
- Provides accurate account information using account security procedures.
- Recognizes account flags such as: holds, delinquent loans and screen messages before interacting with a customer.
- Recognizes inconsistencies regarding checks being deposited and account activity.
- Understands check hold processes and procedures.
- Must be customer-focused and able to convey information in an enthusiastic and positive manner.
- Greets customers enthusiastically, provide quality customer service and constantly look for ways to exceed their expectations.
- Communicates and articulate clearly and concisely with customers in the drive thru.
- Processes cash/check transactions, including deposits, withdrawals, loan payments and transfers from one account to another.
- Balances cash drawers throughout the day and at the end of each shift.
- Performs financial transactions in an efficient and precise manner.
- Supports individual and enterprise goals as determined by management.
- Utilizes system software provided.
- Promotes honest and open communication throughout the organization.
- Demonstrates behaviors that are consistent with the banks philosophies, objectives, and leadership characteristics.
- Works with other departments to ensure the workflow or process is providing the best service to the customer.
- Maintains a strong working knowledge of consumer/business banking products and services to confidently consult with customers.
- Enthusiastically educates customers on emerging bank technology to include mobile banking and deposits, Online banking, Online Bill Pay, ATM/ITM depository functionality, debit and credit cards, E-statements etc.
- Provides friendly greeting to customers in the lobby, on the teller line, drive-thru or over the phone.
- Efficiently and accurately processes basic transactions (deposits, withdrawals, check cashing, payments, etc.) while safeguarding against fraud.
- Maintains complete and accurate records of all transactions and keeps cash drawer secure and in balance.
- Issues money orders, cashiers checks and redeems savings bonds.
- Follows all applicable policies, procedures, regulatory rules, and guidelines. Stays up to date with changes.
- Researches and politely assists with customer inquiries, provides account statements, assists with check orders, accepts change of address requests, and performs other customer-oriented functions with the intent of enhancing customer retention and exploring additional sales opportunities.
- Able to identify correct product types through needs-based questioning to sell products/services or make referrals to other departments, bank affiliates/partners to build and deepen customer relationships.
- Proactively seeks ways to expand customer relationships to meet or exceed individual, team and bank goals.
- Ensures all disclosures, audit standards, security policies and procedures are followed in accordance with Bank policy and Federal regulations.
- Assists with the training of new employees and provide continuing training for current employees.
- Meets job expectations outlined by Retail Management in the positions Performance Matrix. The expectations are reviewed annually by Retail Management and are subject to change.
- Works at assigned banking center. This is not a remote position because it requires direct contact to serve the customer and cannot be performed off site.
- May travel within the Banks network of locations.
- Performs other duties as assigned.
Qualifications:
- Knowledge, skill, and mental development equivalent to the completion of a high school education is required.
- Minimum 1 year banking and previous teller experience preferred.
- Excellent English verbal and written communication skills as evidenced by the ability to interact face-to-face, using electronic media and over the phone with customers and co-workers in a clear, confident, friendly, and polite manner using proper grammar and spelling. This includes the ability to read cursive handwriting in English.
- Demonstrates the ability to use tact and diplomacy and present a professional personal appearance (including body language, tone of voice, hygiene, and attire).
- Comfortable using office technology tools (e.g., computer, internet browser and other similar applications).
- In addition to possessing the skills necessary to perform the job, the employee must be willing and able to demonstrate these skills by coming to work daily, as scheduled.
