Student Accounts Representative
Goldey-Beacom College is accepting applications for the full-time position of Student Accounts Representative. The holder of this staff position will be responsible for various diversified accounting duties relating to accounts receivable functions including third party billing, tuition payments, refunds, and other student account issues, which require a working knowledge of appropriate systems and college policies and regulations.
This position has access to sensitive information and is expected to handle such information confidentially with integrity and professionalism. This position reports to the Director of Business Affairs and participates in departmental and college-wide activities and events as directed and necessary.
Department: Business Office
Key Functions/Responsibilities/Tasks:
- Assist the department in the billing and collections of student account receivables.
- Act as intermediary with collection agency regarding past due student accounts.
- Determine accounts ready for collection. Prepare and submit files for outside collections. Maintain communication with collection agencies.
- Keep abreast of any changes in federal and state law regarding student loans and collections through research, newsletters, conferences, etc.
- Participate in College-wide student outreach initiatives, including registration week, new student orientation, and others as assigned.
- Handle student account related inquiries on all levels.
- Provide excellent customer service and possess problem resolution skills.
- Participate in interactive, on-site meetings during normal business hours.
- Process third-party billing, including, preparation and posting of invoices, reviewing student accounts for payments, conducting follow-up on outstanding invoices.
- Monitor for timely payment of student and vendor accounts.
- Responsible for counting money, accurately handling financial transactions, issuing receipts, and conducting payment reconciliation.
- Analyze student accounts for balances, unapplied payments, financial aid awards etc.
- Proactively contact students by phone, email, text, etc., to encourage them to create a means of paying their bills
Reports To: Director of Business Affairs
Position Category: Staff – Full-Time
Months per Year: 12
Hours per Week: 37.5 – The holder of this position will be required to work on campus.
FLSA: Non-exempt
