DISPATCHER

Handles inbound calls according to established procedures.

Major Responsibilities:

• Treats each caller with courtesy, dignity and respects the callers right to privacy.
• Accurately follow and explain established policies and procedures.
• Accurately enter data into software system.
• Adhere to work schedule in order to handle the call volume and contractual requirements
• Meet or exceed established performance requirements
• Respond to customer inquiries and problems providing timely and accurate information or directing inquires to supervisors
• Remains informed on new policy and procedures and other general information of interest to customers
• Other duties assigned
• Describe level of decision making and list examples of common decisions made
• Determines the accuracy of the customer information for transportation to better serve the client.

Minimum Education & Certifications Required:

• High School diploma or equivalent

Experience & Skills Required:

• Able to operate a computer and standard telephone system. Exercise business telephone etiquette and communicate clearly effectively.

Physical Requirements & Working Conditions (include amount of travel):

• Incumbent must be able to move about the office and between floors; utilize standard office equipment; access filing system/cabinets; and communicate effectively and efficiently in person or by telephone.
• Ability to sit for prolonged hours, office type call center environment

Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time. This job description reflects managements assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.