This position supports the work of the YMCA of the Rockies, Estes Park Center, which operates a mission-based family and group conference and retreat center, serving more than 175,000 guests annually. The Conference Set-Up and Services Team Member is primarily responsible for impeccable guest service to conference groups through precise meeting room and Audio-Visual set-ups for 70+ event spaces. Conference Set-up and Services provides professional and friendly communication, prompt follow through on requests, maintains a high level of service, and maintains Center standards of cleanliness and detail execution

OUR CULTURE:

We firmly believe in our mission of putting Christian principles into practice through programs, staff, and facilities in an environment that builds a healthy spirit, mind, and body for all. We count on our staff to provide extraordinary experiences for our guests and for each other and we expect a constant demonstration of our core values of caring, honesty, respect, responsibility, and faith.

ESSENTIAL FUNCTIONS:

• Respond to user requests for service, troubleshoot problems, and develop solutions as needed
• Detail-oriented
• Provide office reception as needed, including radio dispatch and interdepartmental communication via phone, radio, and email
• Be proficient with the software used in the department
• Assist with daily task planning and conduct data entry for varying data analytics projects
• Exhibit superior guest service abilities through clear, professional, and friendly interactions with all guests and staff
• Troubleshoot problems under pressure and in stressful situations
• Execute conference set-up orders including audiovisual equipment
• Maintain the cleanliness of meeting rooms and the care of all equipment
• Must be able to work a flexible schedule, days, evenings, weekends, and holidays
• Self-motivated, and takes pride in a job well done
• Ability to speak, read and write English
• Possess a valid, USA state-issued driver's license, an acceptable driving record, and comply with YMCA driving rules to be approved to operate YMCA vehicles both on and off the property.

REQUIREMENTS/QUALIFICATIONS:

• Previous events/audio-visual experience preferred
• Ability to prioritize work assignments and self-supervised on projects and daily work assignments when necessary
• Bilingual preferred

GENERAL YMCA OF THE ROCKIES REQUIREMENTS:

• Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility, and Faith in all functions
• Uphold the YMCA of the Rockies Mission, policies, and programs
• Possess excellent customer service skills; for example, friendly, personable, helpful, patient, and professional
• Support the Association safety program. Promote safe work practices and a safe environment for guests, members, and staff
• Promote a cooperative, positive, and flexible atmosphere while working with others in a diverse environment
• Must meet acceptable criminal background check standards
• All other duties as assigned

WORK ENVIRONMENT & PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Be able to lift, carry, and set-up various objects including but not limited to a stage, audiovisual equipment, tables, chairs, and pipe and drape
• Be able to bend, stoop, kneel, vacuum, climb a ladder, scrub restrooms and event spaces using a variety of cleaning chemicals
• The employee needs sufficient strength, agility, and mobility to perform essential functions and perform activities in a wide variety of indoor and outdoor locations
• The employee must be able to regularly lift and/or move up to 60lbs
• The noise levels in the work environment is usually moderate

Note: Employees are held accountable for all duties of this job.
This job description is not intended to be an exhaustive list of all duties, responsibilities,
or qualifications associated with the job.