Required Knowledge, Skills, and Abilities
- Proven knowledge and experience properly securing hosts, systems and networks according to security best practices aligned with one of the major security frameworks (NIST, ISO 27001, etc.)
- Working experience with VMware vSphere administration & maintenance to include back-end storage, networking, etc.
- Working knowledge and experience in administering Active Directory
- Working knowledge of Office 365 administration tasks
- Sound understanding of Windows Server 2016, 2019, 2022 OS, M365 Exchange, MS SQL Server, Active Directory design, PowerShell , etc.
- Working experience using Veeam suite of tools
- Familiarity with ManageEngine (or similar) suite of tools for remote management and monitoring tasks
- Solid understanding of MS Office and troubleshooting techniques associated with common user issues
- Functional knowledge of networking principles and configuration of Cisco/Meraki switches, firewalls and other network devices
- Clear understanding of industry standard anti-virus platform such as Sophos
- Excellent documentation skills and process engineering capabilities
- An ability to interact clearly and politely with employees at all skill levels
- Clear understanding of remote support applications such as Teamviewer, etc.
- A willingness to learn new tech and the ability to grow
- Excellent interpersonal, verbal, written, communication and organizational skills.
- Ability to interpret and analyze data and make recommendations based on findings
- Meet assigned deadlines and make sound decisions
- Must maintain regular and acceptable attendance
- Ability to handle escalations from the support team and support manager
- On call as needed for problems and incidents
- After hours, weekend work occasionally required during pre-scheduled, off-hours maintenance windows.
MEASUREMENTS OF SUCCESS
- Successful Completion of Projects by Due Date
- Non-maintenance uptime exceeding 99.5% for system infrastructure
Minimum Qualifications
- 4 years of related experience with Infrastructure support in a corporate environment.
PHYSICAL ENVIRONMENT AND WORKING CONDITIONS
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Workspace is within a normal office environment with little exposure to excessive noise, dust, temperature and the like.
- Raising or lowering packages from one level to another. Lifting up to 50 lbs. Pushing, bending, kneeling and crouching.
- The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.
Don’t meet every single requirement? We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply. You may be just the right candidate for this or other roles.
