Youth Transitions Long Term Care Specialist

The Aging and Disability Resource Center (ADRC) is a single point entry for older adults and people with disabilities who need information and assistance with community resources and access to publicly funded, community-based long-term care programs. The Youth Transitions LTC Specialist will provide information and assistance (IA&A), long-term-care options counseling, and functional eligibility and enrollment for teens (17.5 years) and their parents or guardians. 

Duties and Responsibilities:

• Provide prompt, accurate and friendly responses to requests for information about an array of topics and for access to long term care resources. 
• Maintain up to date knowledge of community resources and benefit programs, and program guidelines. 
• Obtain and maintain Inform USA certification within 1 year of employment.
• Provide guidance to individuals and families about long term care options.
• Acquire and maintain certification as a screener for the Long-Term Care Functional Screen and participate in all training for screeners.
• Maintain up to date knowledge of eligibility and enrollment & disenrollment procedures and protocols for Family Care and Partnership Programs, PACE, and the self-directed supports waiver IRIS.
• Meet with consumers outside of the office to conduct functional eligibility and enrollment for public funding for community-based services, and/or long-term care options counseling.
• Provide advocacy and connect clients with needed services.
• Make referrals to programs within the ADRC as well as to outside organizations to meet needs of individuals living in the community.
• Document calls, maintain detailed case records, complete eligibility and enrollment documentation, and participate in case staffings.
• Attend and participate in staff development programs, including in-service training, staff meetings and professional seminars.
• Maintain high level of confidentiality and performance that is established in ADRC contract, quality assurance plans and agency standards. 

• Bachelor’s degree in human service-related field
• One or more years of previous experience with Teens and their caregivers
• Excellent active listening, interviewing, and advocacy skills 
• Knowledge of case work principles, long-term care, social service delivery systems and community resources
• Knowledge of Medicaid, Medicare and other public benefit programs preferred 
• Ability to organize and plan work effectively, and independently
• Ability to communicate clearly and effectively, orally and in writing
• Ability to handle difficult callers and situations and take appropriate action
• Certified Long-Term Care Functional Screener preferred
• Certification for Community Resource Specialist- Aging/Disabilities preferred
• Proficient experience with computers 
• Reliable, insured vehicle

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