Site Manager | ESX

JOB DESCRIPTION
SITE MANAGER | ESSEX
Starting Salary: $74,700 annually

WHO WE ARE

HomeRise believes that home has the power to stabilize a person's life. Built on a simple - but powerful idea called supportive housing, we provide people experiencing homelessness with a place to call home combined with support services, like mental health services and job training, so they can rise up and transform their lives. We organize our residents and supporters to advocate for local and state policies, like affordable housing, to help people still on the streets or at risk of homelessness. Together, we are building a new future for our neighborhoods and the city we love.

BENEFITS

HomeRise provides an excellent comprehensive benefits package including: 100% employer-paid employee healthcare options (Kaiser or Sutter), dental, vision, life & disability insurance; FSA childcare, medical, and commuter benefits options; 403(b) retirement investment opportunity with employer match; Employee Assistance Program; paid on-the-job training, career advancement within a growing organization and professional development opportunities with an annual Education Benefit that includes paid time off. We also include PTO (2 weeks accrued for the first 12 months and 3 weeks accrual from 13-36 months of continuous service); 14 paid holidays with one floating day for your birthday and of course sick time accrual. Other advantages of working for us are: Employee Referral Program, our HERO Award recognizing outstanding performance in the line of duty, sabbatical leave after 5 years of service and a 45-minute paid lunch period per shift.

POSITION OVERVIEW

The Site Manager manages the daily operations for a 84-unit supportive housing site located in the (Tenderloin) Neighborhood of San Francisco. The Site Manager is supervised by and reports directly to a Senior Site Manager and oversees and supervises the Front Desk Clerks. The Site Managers' top priority is to establish and maintain a productive and professional relationship with the residents, resulting in a safe, clean and empowering place for residents to live. The Site Manager maintains an environment of respect and service, while ensuring that residents abide by the house rules and lease terms. The Site Manager is responsible for monitoring the physical integrity of the building and working with maintenance staff to address any deficiencies. The Site Manager works in close coordination with resident services to ensure the needs of the residents in the building are being adequately addressed. In addition to regularly scheduled hours, the Site Manager will have on-call responsibilities during non-scheduled hours to respond to building and/or tenant emergencies, as well as rotating emergency response duties for other HomeRise properties.

ESSENTIAL FUNCTIONS

Property Operations 

• Manage the day-to-day operations of the assigned property, ensuring compliance with HomeRise policies and housing regulations.
• Oversee lease agreements, including Housing Quality Inspections (HQIs), rent calculations, subsidy tracking, and tenant certifications.
• Coordinate with the Maintenance Supervisor to address repairs, preventive maintenance, and work orders promptly.

Resident Relations

• Foster a supportive and professional relationship with residents to promote housing retention and satisfaction.
• Address resident concerns, mediate conflicts, and enforce house rules and lease terms.
• Work with resident services staff to provide resources and reduce barriers to stability.

Staff Supervision and Leadership

• Supervise the Maintenance Supervisor, Assistant Site Manager, and Desk Clerks, ensuring high performance and adherence to job expectations.
• Provide training, mentorship, and professional development opportunities for staff.
• Conduct regular team meetings to align on operational priorities and address challenges.

Administrative Responsibilities

• Prepare and submit accurate monthly, quarterly, and annual reports, including occupancy, demographic, and subsidy data.
• Manage rent collection and subsidy payment requests, ensuring compliance with funding agency requirements.
• Maintain organized records of leasing and maintenance activities.

Maintenance Oversight

• Work with the Maintenance Supervisor to implement and monitor preventive maintenance plans.
• Ensure the property is well-maintained, addressing physical deficiencies promptly.
• Monitor the maintenance team’s performance and adherence to safety procedures.

Emergency Response

• Serve as the primary on-call contact for building and resident emergencies during non-scheduled hours. 
• Collaborate with the Regional Property Director to refine emergency response protocols and procedures.

SUPERVISORY RESPONSIBILITY

• Direct Reports: Maintenance Supervisor, and Assistant Site Manager

POSITION DETAIL

• Location:  684 Ellis Street, San Francisco, CA
• Status: Full-Time / Exempt
• Schedule: Monday through Friday 8 am to 4 pm
• On-call rotation for after-hour emergencies
• Reports to: Senior Site Manager and/or Regional Property Director

• High school diploma required.
• Certification in property or affordable housing management preferred (Tax Credit Certification) or completed within 6 months of hire date.
• Minimum three years of experience in property management, preferably in supportive or affordable housing.
• Preferred experience as a supervisor of multi-family housing or five years’ experience as a manager of multi-family housing.
• Supervisory experience managing on-site property staff, including maintenance and administrative personnel.
• Experience operating buildings with multiple funding sources, restrictions, qualification, and certification requirements a plus. Specifically, Tax Credit and Public Housing Authority experience.
• Knowledge of federal, state, and local fair housing laws.
• Strong knowledge of San Francisco housing regulations, including fair housing laws.
• Mathematical Skills:
  • Ability to understand both simple and complex mathematical concepts and be able to accurately apply this understanding in the performance of the job. Examples of these concepts include addition, subtraction, multiplication, division, fractions, percentages and ratios.
  • Ability to work with numbers, including financial spreadsheets.
• Ability to handle daily responsibilities, crisis situations, multiple tasks and projects with minimal supervision.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Excellent decision-making, interpersonal, and conflict-resolution skills.
• Knowledge of and experience with supervising individuals with little or no property management experience.
• Valid and current California Driver's License.
• Valid phone number required.

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit at their desk for long period, use hands to finger for computer keyboard input, handle, or feel objects, tools, or controls; and reach with hands and arms.

The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk up and down stairs, climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. Mobility to use standard office equipment, including computer, vision to read printed materials, and a computer screen, and hearing and speech to communicate in person and over the telephone.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. There are no unusual environmental conditions. Typically, the noise level in the work environment is usually moderately noisy.

EQUAL OPPORTUNITY EMPLOYER

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. HomeRise is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breast feeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws. HomeRise hiring policies require a background check for all applicants working directly with at-risk populations.